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Maintenance Request

Understanding Emergencies

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Say Hello to Property Meld

Submit maintenance requests 24/7 through our maintenance platform, Property Meld.

Online Maintenance Requests

Property Meld is an easy-to-use platform that streamlines the process of submitting maintenance requests. With just a few clicks, you can report issues, track progress, and communicate directly with our maintenance team—all in one convenient platform.

After Hours Support

Maintenance requests submitted after hours or on weekends will be addressed on the following business day. However, if you experience an emergency, our after-hours dispatch service is available to assist. For more details on emergency situations, please read below.

Understanding Emergencies

An emergency maintenance issue is defined as anything that endangers life or poses severe damage risk to the property if not corrected immediately (example: flooding). Issues outside of these items will not be handled as emergencies. NOTE:  Falsely reporting an emergency may result in a charge to you.

Substantial Damage to Home: Fire, fallen tree or large debris onto the home, lightning strike

Major Water/Sewage Issues: Flooding, roof leak, broken water pipes, indoor sewage backups

Loss of Heat: Restricted to an outside or inside temperature below 55 degrees for more than 4 hours

Loss of A/C: Restricted to an outside or inside temperature above 80 degrees for more than 4 hours

Loss of Use of ONLY Toilet: Does not apply if there is another working toilet in the home

Loss of ALL Water or Electricity: Check with your provider to ensure there are no outages or outstanding balances

Meet Your Team!

Brandy Landon

Brandy Landon

Broker/Owner

Cecilia Hagan

Cecilia Hagan

Operations Manager

Raegan King

Raegan King

Bookkeeper

Balynn Snapp

Balynn Snapp

Leasing Agent

Avery Snapp

Avery Snapp

Executive Assistant

Karissa Rangel

Karissa Rangel

Project Manager

Lydia McDuffy

Lydia McDuffy

Maintenance Coordinator

Danielle Carlile

Danielle Carlile

Resident Services Coordinator

Frequently Asked Questions

You’ve got questions? We’ve got answers!

How do I contact Maintenance?
Maintenance Line903.647.7467
Submit A Work OrderClick here to access your Meld portal
How do I contact my Property Manager?
Email:support@mpptx.com
Resident Support Line: 903.718.1012
Appointment:Schedule if you need a face-to-face meeting
What happens if I need to break my lease?
You will need to:

  • discuss this with a Property Manager.
  • sign a Notice to Vacate form.
  • pay ALL reletting fees.
WHEN IS RENT DUE?

Rent is due on the 1st and late AFTER the 5th.

Late fees start accruing on the 6th.

Late fees are strictly enforced.

How much are late fees?
Initial Late Fee:$ 35
Starting on the 6th of each month:$ 5 / day *

* Late fees start accruing on the 6th.

My utility bill is super high! What should I do?

If your utility bill seems unusually high, here are a few steps you can take to investigate and potentially lower it:

1. Review the Detailed Statement: Start by checking the full utility bill for usage details. Understanding how much energy or water was used and when can help identify any spikes or unusual patterns. Occasionally, utility companies adjust their rates or fees. Review your bill for any notes on rate increases or seasonal rate changes.

2. Check for Leaks or Inefficient Appliances: Sometimes, a hidden water leak or an older appliance running inefficiently can cause a sudden increase.

3. Monitor Your Usage: If you haven’t already, set up usage tracking through your utility provider’s online portal. This can help you monitor daily usage and spot any unusual increases quickly.

Reach Out to Us for Assistance: If you have reviewed these steps and still can’t identify the cause, please submit a request through your Portal. For an expedited response, include three recent billing statements that show the usage details. This will help us better understand the issue and coordinate with maintenance if needed.

By taking these steps, you’ll be better equipped to understand the situation and work towards resolving it. We’re here to help!

Interested In Home Ownership?

Contact

(903) 462 – 0282

support@mpptx.com

118 W. Main St. Denison, TX 75021

Holiday Hours: Oct-Dec

Mon – Fri: 8 am – 12:30 pm

Sat: By appointment only

Sun: Closed

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