Hello MPP Resident. How can we help you?
We're here to make your living experience smooth and stress-free. Whether you need to pay rent online, submit a maintenance request, or simply have a question, everything you need is just a click away.
Say Hello to Property Meld
Submit maintenance requests 24/7 through our maintenance platform, Property Meld.
Online Maintenance
Requests
Property Meld is an easy-to-use platform that streamlines the process of submitting maintenance requests. With just a few clicks, you can report issues, track progress, and communicate directly with our maintenance team—all in one convenient platform.
After Hours
Support
Maintenance requests submitted after hours or on weekends will be addressed on the following business day. However, if you experience an emergency, our after-hours dispatch service is available to assist. For more details on emergency situations, please read below.
Understanding Emergencies
An emergency maintenance issue is defined as anything that endangers life or poses severe damage risk to the property if not corrected immediately (example: flooding). Issues outside of these items will not be handled as emergencies. NOTE: Falsely reporting an emergency may result in a charge to you.
Substantial Damage to Home
Fire, fallen tree or large debris onto the home, lightning strike
Major Water/Sewage Issues
Flooding, roof leak, broken water pipes, indoor sewage backups
Loss of Heat
Restricted to an outside or inside temperature below 55 degrees for more than 4 hours
Loss of A/C
Restricted to an outside or inside temperature above 80 degrees for more than 4 hours
Loss of Use of ONLY Toilet
Does not apply if there is another working toilet in the home
Loss of ALL Water or Electricity
Check with your provider to ensure there are no outages or outstanding balances
Meet The Team
Get to know the friendly faces dedicated to supporting you every step of the way.
Brandy Landon
Broker/Owner
Karissa Rangel
Property Manager
Avery Snapp
Admin Manager
Lydia McDuffy
Maintenance Coordinator
Balynn Snapp
Leasing Agent
Raegan King
Accounts & Support Specialist
Lauren White
Project Coordinator
Emery Snapp
Field Ops Specialist
Frequently Asked Questions!
You’ve got questions? We’ve got answers!
What are my Resident Benefits?
Renter’s Insurance Program – We’ve secured the industry-leading value policy from an A-rated carrier. You’ll benefit by being added to our master policy so all of your insurance requirements in the lease are met. If you want a retail individual policy, you can still get that at any time.
Online Portal – Access your documents and pay rent through our easy to use online portal.
24/7 Maintenance Coordination – It always seems like things happen after hours. This makes reporting those pesky maintenance issues easy and fast either online or by phone.
Vetted Vendor Network – Everyone who services your home is screened to exceed our standards for insurance, licensing, and professionalism for the job.
Flex Payment Options – If you need to split your rent into two payments each month without paying late fees and eviction filing fees, you can apply through our partner Flex.
Home Buying Assistance – For those who want to move onto homeownership, we’ll help you get there.
How does renters insurance work?
As part of your lease agreement, all residents are required to maintain a renters insurance policy that meets the following criteria:
Policy must be purchased from an A-rated carrier
Coverage must include at least $100,000 in property damage and personal liability
Milestone Premier Properties must be listed as an Additional Interest
Our address must be listed as:
Milestone Premier Properties
118 W Main St
Denison, TX 75021
To simplify this for you, we offer automatic enrollment in our master renters insurance policy. Instead of shopping around for a separate policy, you’ll be automatically opted into ours, which ensures you’re fully covered and compliant with lease requirements. The cost is just $12.95 per lease, per month, and is added to your ledger.
Compared to the average retail policy cost ($20+ per person), this offers you peace of mind and savings without the hassle.
If you prefer to purchase your own policy, you’re welcome to do so — just make sure it meets all the above requirements and upload your policy details to our resident portal for compliance tracking.
Important: If your personal policy lapses or is non-compliant at any time, you’ll automatically be enrolled in our master policy and charged a $25 violation fee, in addition to the $12.95 monthly insurance charge.
We recommend taking advantage of our policy — it’s affordable, reliable, and ensures you’re covered at all times.
How do I contact Maintenance?
Maintenance Line 903.647.7467
Submit A Work Order Click here to access your Meld portal
How do I contact my Property Manager?
Email: support@mpptx.com
Resident Support Line: 903.462.0282
Appointment: Schedule if you need a face-to-face meeting
What happens if I need to break my lease?
You will need to discuss this with a Property Manager, sign an Early Termination form, and pay ALL early termination fees.
When is rent due?
Rent is due on the 1st and late AFTER the 5th.
Late fees start accruing on the 6th.
Late fees are strictly enforced.
How much are late fees?
Initial Late Fee: $ 35
Additional Daily Late Fee: $ 5 / day
*Late fees start accruing on the 6th.
My utility bill is super high! What should I do?
If your utility bill seems unusually high, here are a few steps you can take to investigate and potentially lower it:
1. Review the Detailed Statement: Start by checking the full utility bill for usage details. Understanding how much energy or water was used and when can help identify any spikes or unusual patterns. Occasionally, utility companies adjust their rates or fees. Review your bill for any notes on rate increases or seasonal rate changes.
2. Check for Leaks or Inefficient Appliances: Sometimes, a hidden water leak or an older appliance running inefficiently can cause a sudden increase.
3. Monitor Your Usage: If you haven’t already, set up usage tracking through your utility provider’s online portal. This can help you monitor daily usage and spot any unusual increases quickly.
Reach Out to Us for Assistance: If you have reviewed these steps and still can’t identify the cause, please submit a request through your Portal. For an expedited response, include three recent billing statements that show the usage details. This will help us better understand the issue and coordinate with maintenance if needed.
By taking these steps, you’ll be better equipped to understand the situation and work towards resolving it. We’re here to help!
Can I split my rent into two payments?
Yes. We have a payment option available through Flex for those who qualify.
How Flex Works:
Line of Credit: Flex allows you to apply for a line of credit that enables you to break up your rent payment into two installments—one on the regular due date and the second one later in the month.
Affordable Option: For just $15 per month, you can take advantage of this option to split your rent and make it easier to manage your monthly expenses.
No Late Fees: Flex helps you avoid late fees by ensuring your rent is paid in full on the due date. You will then repay Flex based on an agreed-upon schedule.
Build Your Credit: In addition to providing payment flexibility, Flex also offers the opportunity to build your credit history.
Optional Benefit: This is a completely optional service, but it’s a great option for residents who need additional flexibility in managing rent payments.
We’re excited to offer Flex as an Additional Payment Option to those who may need a little extra help with managing their rent payments.
To get started with Flex, sign up here: https://onboarding.getflex.com/auth/phone
Make Paying Rent Easier With The Flex!
Split your rent into manageable payments with Flex, making it easier than ever to stay on track.
Interested In Home Ownership?
Ready to take the next step toward owning your home?
Explore our options and find the perfect path to homeownership today!
