Hello MPP Resident.
How can we help you?
Say Hello to Property Meld
Submit maintenance requests 24/7 through our maintenance platform, Property Meld.
Online Maintenance Requests
Property Meld is an easy-to-use platform that streamlines the process of submitting maintenance requests. With just a few clicks, you can report issues, track progress, and communicate directly with our maintenance team—all in one convenient platform.
After Hours Support
Maintenance requests submitted after hours or on weekends will be addressed on the following business day. However, if you experience an emergency, our after-hours dispatch service is available to assist. For more details on emergency situations, please read below.
Understanding Emergencies
An emergency maintenance issue is defined as anything that endangers life or poses severe damage risk to the property if not corrected immediately (example: flooding). Issues outside of these items will not be handled as emergencies. NOTE: Falsely reporting an emergency may result in a charge to you.
Substantial Damage to Home: Fire, fallen tree or large debris onto the home, lightning strike
Major Water/Sewage Issues: Flooding, roof leak, broken water pipes, indoor sewage backups
Loss of Heat: Restricted to an outside or inside temperature below 55 degrees for more than 4 hours
Loss of A/C: Restricted to an outside or inside temperature above 80 degrees for more than 4 hours
Loss of Use of ONLY Toilet: Does not apply if there is another working toilet in the home
Loss of ALL Water or Electricity: Check with your provider to ensure there are no outages or outstanding balances
Meet Your Team!
Brandy Landon
Broker/Owner
Cecilia Hagan
Operations Manager
Raegan King
Bookkeeper
Balynn Snapp
Leasing Agent
Avery Snapp
Executive Assistant
Karissa Rangel
Project Manager
Lydia McDuffy
Maintenance Coordinator
Danielle Carlile
Resident Services Coordinator
Frequently Asked Questions
You’ve got questions? We’ve got answers!
How do I contact Maintenance?
Maintenance Line | 903.647.7467 |
Submit A Work Order | Click here to access your Meld portal |
How do I contact my Property Manager?
Email: | support@mpptx.com |
Resident Support Line: | 903.718.1012 |
Appointment: | Schedule if you need a face-to-face meeting |
What happens if I need to break my lease?
- discuss this with a Property Manager.
- sign a Notice to Vacate form.
- pay ALL reletting fees.
WHEN IS RENT DUE?
Rent is due on the 1st and late AFTER the 5th.
Late fees start accruing on the 6th.
Late fees are strictly enforced.
How much are late fees?
Initial Late Fee: | $ 35 |
Starting on the 6th of each month: | $ 5 / day * |
* Late fees start accruing on the 6th.
My utility bill is super high! What should I do?
If your utility bill seems unusually high, here are a few steps you can take to investigate and potentially lower it:
1. Review the Detailed Statement: Start by checking the full utility bill for usage details. Understanding how much energy or water was used and when can help identify any spikes or unusual patterns. Occasionally, utility companies adjust their rates or fees. Review your bill for any notes on rate increases or seasonal rate changes.
2. Check for Leaks or Inefficient Appliances: Sometimes, a hidden water leak or an older appliance running inefficiently can cause a sudden increase.
3. Monitor Your Usage: If you haven’t already, set up usage tracking through your utility provider’s online portal. This can help you monitor daily usage and spot any unusual increases quickly.
Reach Out to Us for Assistance: If you have reviewed these steps and still can’t identify the cause, please submit a request through your Portal. For an expedited response, include three recent billing statements that show the usage details. This will help us better understand the issue and coordinate with maintenance if needed.
By taking these steps, you’ll be better equipped to understand the situation and work towards resolving it. We’re here to help!
Interested In Home Ownership?
Contact
Holiday Hours: Oct-Dec
Mon – Fri: 8 am – 12:30 pm
Sat: By appointment only
Sun: Closed
Helpful Links
© Milestone Premier Properties 2024
All Rights Reserved