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Hello MPP Resident.
How can we help you?

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Pay Online

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Maintenance Request

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Understanding Emergencies

” content_phone=”

Understanding Emergencies

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Understanding Emergencies

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View Available Rentals!

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Say Hello to Property Meld

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Submit maintenance requests 24/7 through our maintenance platform, Property Meld.

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Property Meld is an easy-to-use platform that streamlines the process of submitting maintenance requests. With just a few clicks, you can report issues, track progress, and communicate directly with our maintenance team—all in one convenient platform.

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Maintenance requests submitted after hours or on weekends will be addressed on the following business day. However, if you experience an emergency, our after-hours dispatch service is available to assist. For more details on emergency situations, please read below.

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Understanding Emergencies

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An emergency maintenance issue is defined as anything that endangers life or poses severe damage risk to the property if not corrected immediately (example: flooding). Issues outside of these items will not be handled as emergencies. NOTE:  Falsely reporting an emergency may result in a charge to you.

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Substantial Damage to Home: Fire, fallen tree or large debris onto the home, lightning strike

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Major Water/Sewage Issues: Flooding, roof leak, broken water pipes, indoor sewage backups

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Loss of Heat: Restricted to an outside or inside temperature below 55 degrees for more than 4 hours

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Loss of A/C: Restricted to an outside or inside temperature above 80 degrees for more than 4 hours

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Loss of Use of ONLY Toilet: Does not apply if there is another working toilet in the home

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Loss of ALL Water or Electricity: Check with your provider to ensure there are no outages or outstanding balances

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Meet Your Team!

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border_width_right_image=”2px” border_color_right_image=”#000000″ border_width_bottom_image=”2px” global_colors_info=”{}” custom_css_member_image_last_edited=”on|desktop” custom_css_member_image_tablet=”max-width: 150px;||margin: 0 auto;||margin-bottom: 15px;” custom_css_member_image_phone=”max-width: 175px;||margin: 0 auto;||margin-bottom: 15px;”][/et_pb_team_member][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Avery Snapp” position=”Admin Manager” image_url=”https://mpptenant.com/wp-content/uploads/2024/03/Headshots-Round-Frame-11.jpg” _builder_version=”4.27.3″ _module_preset=”default” header_text_align=”center” position_text_align=”center” position_text_color=”#000000″ max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” custom_css_member_image=”max-width: 150px;||margin: 0 auto;||margin-bottom: 15px;” border_radii_image=”on|200px|200px|200px|200px” border_width_right_image=”2px” border_color_right_image=”#000000″ border_width_bottom_image=”2px” global_colors_info=”{}” custom_css_member_image_last_edited=”on|desktop” custom_css_member_image_tablet=”max-width: 150px;||margin: 0 auto;||margin-bottom: 15px;” custom_css_member_image_phone=”max-width: 175px;||margin: 0 auto;||margin-bottom: 15px;”][/et_pb_team_member][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.19.4″ _module_preset=”default” width=”40%” width_tablet=”85%” width_phone=”90%” width_last_edited=”on|tablet” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”display: flex;” custom_css_main_element_phone=”display: block;”][et_pb_column type=”1_3″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Lydia McDuffy” position=”Maintenance Coordinator” image_url=”https://mpptenant.com/wp-content/uploads/2024/03/Headshots-Round-Frame-1.jpg” _builder_version=”4.27.4″ _module_preset=”default” header_text_align=”center” position_text_align=”center” position_text_color=”#000000″ max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” custom_css_member_image=”max-width: 150px;||margin: 0 auto;||margin-bottom: 15px;” border_radii_image=”on|200px|200px|200px|200px” border_width_right_image=”2px” border_color_right_image=”#000000″ border_width_bottom_image=”2px” locked=”off” global_colors_info=”{}” custom_css_member_image_last_edited=”on|desktop” custom_css_member_image_tablet=”max-width: 150px;||margin: 0 auto;||margin-bottom: 15px;” custom_css_member_image_phone=”max-width: 175px;||margin: 0 auto;||margin-bottom: 15px;”][/et_pb_team_member][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Balynn Snapp” position=”Leasing Agent” image_url=”https://mpptenant.com/wp-content/uploads/2024/03/Headshots-Round-Frame-9.png” _builder_version=”4.27.2″ _module_preset=”default” header_text_align=”center” position_text_align=”center” position_text_color=”#000000″ max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” custom_css_member_image=”max-width: 150px;||margin: 0 auto;||margin-bottom: 15px;” border_radii_image=”on|200px|200px|200px|200px” border_width_right_image=”2px” border_color_right_image=”#000000″ border_width_bottom_image=”2px” global_colors_info=”{}” custom_css_member_image_last_edited=”on|desktop” custom_css_member_image_tablet=”max-width: 150px;||margin: 0 auto;||margin-bottom: 15px;” custom_css_member_image_phone=”max-width: 175px;||margin: 0 auto;||margin-bottom: 15px;”][/et_pb_team_member][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Raegan King” position=”Accounts & Support Specialist” 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width_phone=”90%” width_last_edited=”on|tablet” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”display: flex;” custom_css_main_element_phone=”display: block;”][et_pb_column type=”1_3″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Lauren White” position=”Project Coordinator” image_url=”https://mpptenant.com/wp-content/uploads/2025/04/Lauren-Headshot.png” _builder_version=”4.27.4″ _module_preset=”default” header_text_align=”center” position_text_align=”center” position_text_color=”#000000″ max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” custom_css_member_image=”max-width: 150px;||margin: 0 auto;||margin-bottom: 15px;” border_radii_image=”on|200px|200px|200px|200px” border_width_right_image=”2px” border_color_right_image=”#000000″ border_width_bottom_image=”2px” locked=”off” global_colors_info=”{}” custom_css_member_image_last_edited=”on|desktop” custom_css_member_image_tablet=”max-width: 150px;||margin: 0 auto;||margin-bottom: 15px;” custom_css_member_image_phone=”max-width: 175px;||margin: 0 auto;||margin-bottom: 15px;”][/et_pb_team_member][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Emery Snapp” position=”Field Ops Specialist” image_url=”https://mpptenant.com/wp-content/uploads/2025/04/Emerys-Headshot.png” _builder_version=”4.27.4″ _module_preset=”default” header_text_align=”center” position_text_align=”center” position_text_color=”#000000″ max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” custom_css_member_image=”max-width: 150px;||margin: 0 auto;||margin-bottom: 15px;” border_radii_image=”on|200px|200px|200px|200px” border_width_right_image=”2px” border_color_right_image=”#000000″ border_width_bottom_image=”2px” global_colors_info=”{}” 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_builder_version=”4.27.0″ _module_preset=”default” text_font=”|700|||||||” header_2_font=”|600|||||||” header_2_font_size=”36px” global_colors_info=”{}”]

Frequently Asked Questions

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.19.4″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_text_color=”#000000″ custom_margin=”0px||||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]

You've got questions? We've got answers!

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ closed_toggle_text_color=”#000000″ toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Montserrat|600|||||||” hover_transition_duration=”0ms” hover_transition_speed_curve=”linear” border_color_all=”#000000″ global_colors_info=”{}”][et_pb_accordion_item title=”How do I contact Maintenance?” open=”on” content_tablet=”

” content_phone=”

” content_last_edited=”on|phone” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”]

[/et_pb_accordion_item][et_pb_accordion_item title=”How do I contact my Property Manager?” content_tablet=”

” content_phone=”

” content_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” body_font_size_tablet=”” body_font_size_phone=”12px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off”]

[/et_pb_accordion_item][et_pb_accordion_item title=”What happens if I need to break my lease?” _builder_version=”4.19.4″ _module_preset=”default” body_font_size_tablet=”” body_font_size_phone=”12px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off”]You will need to:

• discuss this with a Property Manager.
• sign a Notice to Vacate form.
• pay ALL reletting fees.

[/et_pb_accordion_item][et_pb_accordion_item title=”WHEN IS RENT DUE?” _builder_version=”4.27.0″ _module_preset=”default” background_color=”#efdd7c” background_enable_color=”on” body_font_size_tablet=”” body_font_size_phone=”12px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off”]

Rent is due on the 1st and late AFTER the 5th.

Late fees start accruing on the 6th.

Late fees are strictly enforced.

[/et_pb_accordion_item][et_pb_accordion_item title=”How much are late fees?” _builder_version=”4.19.4″ _module_preset=”default” body_font_size_tablet=”” body_font_size_phone=”12px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off”]

* Late fees start accruing on the 6th.

[/et_pb_accordion_item][et_pb_accordion_item title=”My utility bill is super high! What should I do?” _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]

If your utility bill seems unusually high, here are a few steps you can take to investigate and potentially lower it:

1. Review the Detailed Statement: Start by checking the full utility bill for usage details. Understanding how much energy or water was used and when can help identify any spikes or unusual patterns. Occasionally, utility companies adjust their rates or fees. Review your bill for any notes on rate increases or seasonal rate changes.

2. Check for Leaks or Inefficient Appliances: Sometimes, a hidden water leak or an older appliance running inefficiently can cause a sudden increase.

3. Monitor Your Usage: If you haven’t already, set up usage tracking through your utility provider’s online portal. This can help you monitor daily usage and spot any unusual increases quickly.

Reach Out to Us for Assistance: If you have reviewed these steps and still can't identify the cause, please submit a request through your Portal. For an expedited response, include three recent billing statements that show the usage details. This will help us better understand the issue and coordinate with maintenance if needed.

By taking these steps, you’ll be better equipped to understand the situation and work towards resolving it. We're here to help!

[/et_pb_accordion_item][et_pb_accordion_item title=”Can I split my rent into two payments?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

Yes. We have a payment option available through Flex for those who qualify.

How Flex Works:

• Line of Credit: Flex allows you to apply for a line of credit that enables you to break up your rent payment into two installments—one on the regular due date and the second one later in the month.
• Affordable Option: For just $15 per month, you can take advantage of this option to split your rent and make it easier to manage your monthly expenses.
• No Late Fees: Flex helps you avoid late fees by ensuring your rent is paid in full on the due date. You will then repay Flex based on an agreed-upon schedule.
• Build Your Credit: In addition to providing payment flexibility, Flex also offers the opportunity to build your credit history.

What You Need to Know:

• Availability: Flex will be available to eligible residents starting in December.
• How to Apply: Detailed information on how to apply for Flex will be sent to you directly from Flex.
• Optional Benefit: This is a completely optional service, but it’s a great option for residents who need additional flexibility in managing rent payments.

We’re excited to offer Flex as an Additional Payment Option to those who may need a little extra help with managing their rent payments.

To get started with Flex, sign up here: https://onboarding.getflex.com/auth/phone

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Interested In Home Ownership?

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Contact

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(903) 462 – 0282

support@mpptx.com

118 W. Main St. Denison, TX 75021

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Holiday Hours: Oct-Dec

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Mon – Fri: 8 am – 12:30 pm

Sat: By appointment only

Sun: Closed

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Helpful Links

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Texas Information About Brokerage Services

Consumer Protection Notice

Fair Housing Laws

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© Milestone Premier Properties 2025
All Rights Reserved

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